Frequently asked questions about Terms & Conditions
If you breach core rules — such as using stolen payment methods, colluding with other accounts, or submitting false identity documents — we may suspend or close your account and forfeit any balance. Depends on local law for whether we can report you to authorities. Repeated breaches may result in a permanent ban.
Yes. Open your account settings and submit a closure request. If you have a balance, we'll issue a refund to your original DANA, OVO, GoPay or QRIS account within 3-5 business days. Closure is immediate; any pending bets are voided. You can reopen an account 30 days later.
Minimum withdrawals are Rp 50,000; maximum is Rp 50,000,000 per transaction, though your payment method may have its own limits. DANA, OVO, GoPay and QRIS all support these ranges. Daily withdrawal limit is five transactions; depends on local law for higher limits.
Verification takes 30 minutes to 2 hours for first withdrawals, after we confirm your payment method and identity. Subsequent withdrawals from the same account and method usually clear without re-verification. In rare cases, we may request additional documents; you'll see this in your account notification.
File a dispute within 14 days of the transaction. Describe what went wrong and upload any screenshots. Our team reviews game logs and payment records, then responds within 7 days. If we find an error, we'll credit your account immediately. Unresolved disputes go to local dispute resolution depends on local law.
We use your email, phone and game history to verify your account, prevent fraud, and send game updates and weekly promos. You can opt out of promotional emails anytime in your account settings under 'Communications'. We never sell your data; depends on local law for third-party sharing.
You can set daily deposit or loss limits in your account settings, though where local law permits, limits are your choice. A 24-hour cooling-off period can be requested via live chat; we'll pause gameplay but keep your balance intact. Longer suspensions require written request and depends on local law for availability.
