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Your Rights and Our Legal Obligations

omslot99 login operates under a defined legal framework that sets out your rights, our obligations, and the conditions under which your account and transactions are governed — where…

Account Terms & ConditionsPrivacy & Data PolicyDANA, OVO, GoPay, QRIS ComplianceJurisdiction-Dependent AccessUser Rights & Dispute Process
omslot99 login Your Rights and Our Legal Obligations
LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have questions about your rights under our terms, need to request a copy of your personal data, or want to raise a formal dispute…

Live Chat Support Access live chat directly from your account dashboard at any time.
Email Dispute Channel Send formal legal requests or data inquiries to our published legal email address.
In-Account Help Centre Navigate to Account Settings, then Help & Legal to submit a structured request.
DATA & ACCOUNT SECURITY

How We Handle Your Data and Account Security

We apply layered account-security measures and a clear data-handling policy so you know exactly what we store, why we store it, and how you can request changes.

Data Storage Policy

We store your account data and transaction history — including DANA, OVO, GoPay and QRIS records — for a minimum…

Cookie Use Disclosure

This platform uses session cookies for authentication and analytics cookies to improve page performance.

Account Security Measures

All accounts are protected by two-factor authentication and encrypted login sessions.

Data Retention Timeline

Active account data is retained for the life of your account plus 5 years after closure.

Who to Contact for Data Requests

To request a copy, correction or deletion of your personal data, navigate to Account Settings, select Privacy, then Submit Data…

Dispute & Escalation Process

Unresolved legal disputes may be escalated in writing to our designated legal officer.

Your Legal Questions, Answered Directly

These are the questions we receive most often about our terms, your account rights, and how our legal framework applies to transactions made via DANA, OVO, GoPay and QRIS. If your question is not covered here, use the live chat path to reach our compliance team.

Account eligibility and the legal framework that applies to your use of this platform depends on local law. We recommend reviewing applicable regulations in your jurisdiction before opening or continuing to use your account.

Go to Account Settings, select Privacy, then choose Submit Data Request. Our compliance team will compile and deliver your data package within 7 business days to your registered email address.

You may request data deletion through the same Account Settings path. Note that transaction records tied to DANA, OVO, GoPay or QRIS payments are retained for the minimum period required under applicable financial regulations.

We send an email notification to your registered address when material changes are published. Continued use of the platform after the effective date of an update signals your acceptance of the revised terms.

Submit your dispute via the in-account Help & Legal form within 14 days of the relevant account action. This generates a timestamped record. Unresolved cases can be escalated to our legal officer for a formal written response.

Yes. All payment transactions — whether processed through DANA, OVO, GoPay or QRIS — are governed by our privacy and data-handling policy. Records are stored securely and never shared with third parties outside of legal obligation.

We use session cookies for secure login and analytics cookies to monitor page performance. You can manage or disable analytics cookies through your browser settings; this does not affect your ability to log in or use your account.